Juanita Salgados review was spot-on (I wish I had seen it before I went)! Ab-solutely horrible! I had made an appointment, showed up early, and decided to leave (20 mins after my appointment time) when I heard how a bunch of people (with appointments) in the (cramped and dirty) waiting room had been waiting for hours and hours. The customer service is zero, and if there was another number lower than that, I would give it. How can you people putted a bully attitude type of person working in a place like this? The way she talks to those elderly people make me sick to my stomach, she has no patience to answer their questions and to clarify things for them, snatching papers from people? Wow! Got there at 8, had to get up so many times to figure out why my name was never called, and wide up leaving all the way at 10:45. Shes rude, arrogant, uncaring, impatient, bossy, militant, shaking her head in a nasty facial expression, and making nasty facial gestures. That black, light skin, skinny tall lady needs to take a chill pill. OMG! I am so livid!!!!! What a terrible experience. Really bad experience!I I will NEVER go back there! I wouldnt be surprised if I would have to re-take the test. She was rude! After working in the medical setting for several years myself, I can assure you that she was acting very unprofessional and mishandling the specimen. I was taken to the back by Michelle, a very angry lady with a difficult accent. It doesnt seem like they have cleaned in months! There was a partially broken wood table that was not clean. Its dirty and smelly! There was disgusting carpet stains and the base boards were dirty. ID and drivers licenses are kept out in the open- in the lab hall for any one that passed by to see. Names of patients are not protected on the sign-up sheet. There was a waiting room next door with a TV that was empty. Worst experience ever! From the moment I walked in, there were several people waiting in a little room.
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ITS SAD THAT 1 RUDE EMPLOYEE BRINGS A HORRIBLE LOOK, CONNENT AND NAME TO LOCATION BUT YOU CANT SINGLE OUT JUST 1 BECAUSE THEY AKL ARE A TEAM AND SHOULD BE WORKING TOGETHER TO BRING AND PROVIDE GREAT CUSTOMER SERVICE TO GUEST, IF 1 EMPLOYEE IS LIKE THAT THEN WHO KNOWS WHAT THE OTHERS ARE, THEY MAYBE JUST AS OR EVEN WORST. I WILL NEVER GO BACK TO THIS PLACE OR REFER ANYONE HERE. IF THEY WOULD ACTUALLY HIRE A HUMAN BEING TO BE A RECEPTIONIST INSTEAD OF THIS LITTLE TABLET/IPAD TO SIGN GUEST IN MAYBE THEN THEY WOULD KNOW WHAT TIME GUEST ACTUALLY ARRIVE. DIDNT ARGUE WITH THE TALL FAIRSKIN WOMEN WITH SHORT AFRO ( DONT KNOW HER NAME) JUST POLITELY GATHERED MY BELONGINGS AND LEFT THE BUILDING. STATING THAT I SIGNED IN AFTER 3:30 WHICH WAS A LIE I HAD BEEN ON THE PHONE SINCE I SAT IN THE SEAT AND THE PHONE CALL WAS AT ABOUT 80 OR 90MINUTES OF TALK TIME THAT IS HOW I KNOW FOR SURE HOW LONG I WAS IN THIS ESTABLISHMENT. EMPLOYEES WERE RUDE, LOUD, UNPROFESSIONAL & MOST IMPORTANTLY MISLEADING! I LEFT AFTER WAITING 1HR AND 20MINUTES OF SIGNING IN, I ARRIVED AROUND 3PM TO THE OFFICE SAT IN THE WAITING ROOM ONLY FOR THEM TO TURN ME AWAY. WORST Service ever !! I visited this office 7/20/17 I was referred to by my Doctor.